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The Joy of Superb Customer Service at Enterprise Rent a Car

11/03/2014 by coolmoms

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My friend Alex from Living Money Wise and I had the pleasure to experience first hand the remarkable service of Enterprise.  While we were not requested to write this post in exchange for a car they extended to us to attend Niche Conference a few weeks ago, I write this with great pleasure and gratitude.


The first thing I would like to share with you is how amazing the staff and employees at Enterprise are.  The efforts and interest of Enterprise personnel we encountered at every level speaks volumes. Not only about a fabulous customer service experience, but the willingness to go above and beyond to ensure members of the community they work in are served.  Everyone we came across was indeed very busy. Lots of work to take care off.  You can tell by the energy in the atmosphere that they are constantly on the move to serve.  Nevertheless, even over the phone you could hear their smiles. They were courteous and professional in every single instance.
Who doesn’t like good treatment?  I do, and I definitively got it at Enterprise.

cool moms cool tips Enterprise rent a car store front


Next, the service.  I guess connected to a great attitude and a willingness to go the extra step to ensure customers are satisfied make it natural to deliver great service.  Picking the car was the simplest task ever.  Their website is extremely friendly, and all the offers are clearly stated for us to take advantage of them. In less that 5 minutes we had chosen our car, and taken care of all the details related to the rental.
  

cool moms cool tips Enterprise getting us ready for the road


When we arrived at the store to pick up the car, everything was prepared, ready and waiting for us. In no time we were on the road.  When the kids are all over the place, tired or having a tantrum, this is the service you want!  In and out with everything in order. 
Personable, attention to detail, thorough revising policies and procedures, nothing was left to chance by Mr. Jason Guillou who handed us over the keys wishing us a great trip.  Before we left, Javier told us he had prepared the car for us, and he would be inside if we needed him to address anything he did not.  Of course everything was just perfect.  We can’t write this post without thanking Mr. Lester Guzman who true to our Enterprise experience went above and beyond the call of duty.

cool moms cool tips Enterprise got us on the road in 5 minutes


The total experience of renting a car at Enterprise, believe it or not, did not take more than 10 minutes including the online reservation.  It is impressive how in such a short period of time their outstanding service shines through.

cool moms cool tips Ford Fusion at Enterpris


We drove the perfect car for us: full of luxury features, spacious, ample trunk space (important when two girls are on the road) great on fuel efficiency, and a fun sunroof to enjoy our Florida weather.  We were driving in style a Ford Fusion!

More on Enterprise service: don’t forget if you need a ride to and from Enterprise, they are happy to schedule it for you.

cool moms cool tips the open road is easy renting and Enterprise car


Great for every season, specially the holidays, consider offering the gift of the open road to that avid traveler in your list.  Give them a gift from Enterprise for a fantastic start to their journey!  I plan of gifting it to me and my family for a surprise road trip!  Would you like it if someone put this under the tree for you?

This is part of a Holiday Gift Guide, go check out all the suggestions!

Cool Moms Cool Tips Holiday Gift Guide 2014



 


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Filed Under: Entertainment, Featured, Holiday Gift Guide, Travel

Previous Post: « Our 2014 Holiday Gift Guide
Next Post: The Joy of Superb Customer Service at Enterprise Rent a Car »

Reader Interactions

Comments

  1. Masshole Mommy says

    11/03/2014 at 12:47 pm

    My husband travels locally for work often and always rents from Enterprise when he does. It’s a hassle free experience when he works with them.

  2. Growing Up Madison says

    11/03/2014 at 1:35 pm

    We went to NY this past spring and that’s what we used as well. They had the best rates and the service was superb.

  3. Liz Mays says

    11/03/2014 at 1:49 pm

    I usually rent from Alamo which is in the Enterprise family too. 🙂 But I did rent from Enterprise once this year because I needed to pick up from a non-airport location. It was an easy experience for me too!

  4. Kristen Campbell says

    11/03/2014 at 2:25 pm

    Very nice! I’ve never used Enterprise…but just because my husband gets a discount through his office for another company 🙂

  5. jaime says

    11/03/2014 at 2:41 pm

    I once locked my laptop in an Enterprise car, at drop-off – and after they had closed. Someone in a nearby location was able to help me get the laptop back that same day (on a Saturday) and I’ll always be grateful for them! They’re really great to work with!

  6. Kristi Maloney says

    11/03/2014 at 2:47 pm

    It’s so nice to read about your positive experience with Enterprise. We haven’t needed to rent a car in years, but will keep Enterprise in mind based on your wonderful testimonial!

  7. Aimee Fauci says

    11/03/2014 at 4:53 pm

    We have had great experience with Enterprise! It’s a great company.

  8. Dina says

    11/03/2014 at 5:01 pm

    Rental cars are necessary for vacations. I know that if we ever have a car accident that Enterprise is who I will use. They go the extra mile!

  9. Lady Lilith says

    11/03/2014 at 5:58 pm

    How nice. Rental cars are the best for making the most of your vacation.

  10. Melanie Burbage says

    11/03/2014 at 6:07 pm

    I’ve heard such great things about this company! My friend has used them several times

  11. Heather @ Girl Gone Mom says

    11/03/2014 at 7:08 pm

    We used them once when my husband needed car repairs. I was impressed by their service.

  12. Sarah-Louise Bailey says

    11/03/2014 at 7:42 pm

    We’ve used Enterprise a couple of times and always found them really good and the cars are well kept which makes a difference.

  13. Jennifer Williams says

    11/03/2014 at 9:14 pm

    That says a lot that you did not have to write this and did. It is so nice to receive good customer service these days. I am glad you had a great experience.

  14. April @ 100lb Countdown says

    11/03/2014 at 10:01 pm

    We’ve been using rentals a lot lately. I haven’t used Enterprise, but I definitely have to look into them for the future!

  15. Ann B says

    11/03/2014 at 10:50 pm

    I have used Enterprise for my car rental needs. The service was great and the car was great.

  16. Aisha Kristine Chong says

    11/04/2014 at 4:34 am

    We never really experience anything on renting cards but I am sure it was a good experience to have

  17. Rena McDaniel says

    11/04/2014 at 4:59 am

    I always use Enterprise and have never had bad customer service. I love using this company and in fact it is the only place that I rent cars from.

  18. Amanda says

    11/04/2014 at 7:39 am

    We have used Enterprise several times! They have always been great.

  19. Annemarie Leblanc says

    11/04/2014 at 11:41 am

    There’s nothing like having amazing customer service!

  20. Chrystal Mahan says

    11/04/2014 at 12:55 pm

    Enterprise is a great company. I had a friend who worked in their head office for quite some time. They really do go above and beyond for their customers.

  21. Melissa Vera says

    11/04/2014 at 12:55 pm

    I love it when companies put the customer first. Thanks for letting us know that Enterprise does just that.

  22. Krystal says

    11/04/2014 at 2:25 pm

    The first time I used Enterprise was the last time I used any other rental service. They are super nice, and I’ve NEVER had a problem.

  23. Stefany T says

    11/04/2014 at 8:03 pm

    I have always been happy with Enterprise as well. They are our go-to for rentals.

  24. mail4rosey says

    11/04/2014 at 9:21 pm

    I love that it’s easy to pick your car. We only have on rental service close to us, but I’ll remember Enterprise for when we’re renting away from home. Thanks for the info.!

  25. Danielle says

    11/05/2014 at 1:28 am

    I haven’t rented a car in a long time but I can say that the last time that I did I rented from Enterprise and it was a great experience.

  26. Casa Vilora Interiors says

    11/05/2014 at 1:34 am

    I have rented before from Enterprise and had great service. It has been a wile

  27. Melissa says

    11/05/2014 at 3:04 pm

    We had a rental from Enterprise years ago due to an accident. Not only was the car in impeccable shape, but everyone was so very friendly & helpful. Now they’re our go to for when we need a rental.

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Thank you for visiting. My name is Taty, I'm originally from South America, I am a proud Miami resident! I like to think that I am fostering a tireless wonder to discover the world while we bridge across cultures via food, travel, exploring and education, to name a few. All the while looking for great finds that help keep families cool, chill and zen.

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